Summary of report contentHealthwatch Derbyshire conducted an Enter and View visit to The Willows Care Home, a 42 bed residential nursing home catering for residents with dementia, on 20 February 2018. Healthwatch Derbyshire invited local health and social care organisations to nominate services where an Enter & View was considered suitable and would benefit both the service and the provider and/or commissioner of that service. All nominations are passed through the Healthwatch Derbyshire Intelligence and Action Group to determine whether an Enter & View appears appropriate and justified. The Willows Care Home was one that had been nominated by Hardwick Clinical Commissioning Group. Healthwatch Derbyshire Enter and View Authorised Representatives found that the building and grounds are well maintained with the home itself offering a welcoming atmosphere and staff were observed to be caring and attentive to resident needs and preferences. The further noted that all relatives interviewed felt involved with their family member’s care and there was good signage throughout the property. Several improvements/refurbishments were advised of by staff; installing a hearing loop within the communal lounges, developing a sensory room on the first floor and a re-design of the ground floor dining area. A number of observed and reported good practice were noted. These were: flexible visiting times, staff were observed to be caring and attentive to resident needs and preferences; all relatives interviewed felt involved with their family member’s care; two male care staff available to meet residents’ preferences during the delivery of personal care; and a two hour ‘repositioning’ schedule to help maximise resident mobility. The report makes eight recommendations including suggesting the Home consider increasing the frequency of outings for residents, and requesting that Healthwatch Derbyshire are kept apprised of the progress of the refurbishments and improvements. The Willows Care Home management responded positively to the recommendations with an acknowledgement and/or the action taken against each one.
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Enter and view: The Willows Care Homes
Date of publication
Monday, 23 April, 2018
Date evidence capture began
Tuesday, 20 February, 2018
Date evidence capture finished
Tuesday, 20 February, 2018
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Food and nutrition
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Types of long term conditions
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)