Enter and view: The Willows Care Homes

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Summary of report content

Healthwatch Derbyshire conducted an Enter and View visit to The Willows Care Home, a 42 bed residential nursing home catering for residents with dementia, on 20 February 2018. Healthwatch Derbyshire invited local health and social care organisations to nominate services where an Enter & View was considered suitable and would benefit both the service and the provider and/or commissioner of that service. All nominations are passed through the Healthwatch Derbyshire Intelligence and Action Group to determine whether an Enter & View appears appropriate and justified. The Willows Care Home was one that had been nominated by Hardwick Clinical Commissioning Group. Healthwatch Derbyshire Enter and View Authorised Representatives found that the building and grounds are well maintained with the home itself offering a welcoming atmosphere and staff were observed to be caring and attentive to resident needs and preferences. The further noted that all relatives interviewed felt involved with their family member’s care and there was good signage throughout the property. Several improvements/refurbishments were advised of by staff; installing a hearing loop within the communal lounges, developing a sensory room on the first floor and a re-design of the ground floor dining area. A number of observed and reported good practice were noted. These were: flexible visiting times, staff were observed to be caring and attentive to resident needs and preferences; all relatives interviewed felt involved with their family member’s care; two male care staff available to meet residents’ preferences during the delivery of personal care; and a two hour ‘repositioning’ schedule to help maximise resident mobility. The report makes eight recommendations including suggesting the Home consider increasing the frequency of outings for residents, and requesting that Healthwatch Derbyshire are kept apprised of the progress of the refurbishments and improvements. The Willows Care Home management responded positively to the recommendations with an acknowledgement and/or the action taken against each one. 

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General details

Report title 
Enter and view: The Willows Care Homes
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Monday, 23 April, 2018
Date evidence capture began 
Tuesday, 20 February, 2018
Date evidence capture finished 
Tuesday, 20 February, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Food and nutrition
Health inequalities
Health protection
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.