Enter and view: Widnes Hall Care Home, Halton

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Summary of report content

Ferndale Mews is a purpose-built care home in Widnes run by HC-One and primarily caters for older people with dementia or enduring mental health conditions. It is registered for 34 residents and currently has 27 residents in place. There are 17 single en-suite bedrooms for dementia patients on the ground floor Residential Unit (13 residents) and 17 en-suite bedrooms upstairs in the Nursing Unit (14 residents). It was noted that any room that was a bathroom or toilet had had the door painted in yellow to help the dementia patients distinguish those rooms as being different. All bathrooms and toilets were bright & fresh and had recently been refurbished. It was observed that interaction between staff and residents was calm, friendly and dignified. Medication is administered by Nurses on the Nursing Unit and Senior Care Assistants on the Residential Unit. All are appropriately trained and wear clothing (red tabards), to indicate that they are administering medication to make sure they are not disturbed. Resident’s family meetings are held a monthly basis. They are not always well attended. Ferndale Mews currently employ one part time Activities Coordinator, they are advertising to recruit a second Activities Coordinator. Recommendations; to engage with Healthwatch Halton when any health or social care issues arise for staff or residents, to continue allowing Healthwatch Haltom to attend resident’s Family meetings. Once building work is completed, to make sure the parking spaces for Disabled drivers are clearly marked.

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General details

Report title 
Enter and view: Widnes Hall Care Home, Halton
Local Healthwatch 
Healthwatch Halton
Date of publication 
Monday, 8 August, 2016
Date evidence capture began 
Thursday, 18 August, 2016
Date evidence capture finished 
Thursday, 18 August, 2016
Type of report 
Enter and view
Key themes 
Access
Car parking access
Car parking charges
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Service delivery organisation and staffing
Staff attitudes
Staff training
Support
Other information of note about this report 
Meaningful Activities
Activities
Healthwatch reference number 
Rep-6299

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Dementia
Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Memory
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Receptionists
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.