Summary of report contentFerndale Mews is a purpose-built care home in Widnes run by HC-One and primarily caters for older people with dementia or enduring mental health conditions. It is registered for 34 residents and currently has 27 residents in place. There are 17 single en-suite bedrooms for dementia patients on the ground floor Residential Unit (13 residents) and 17 en-suite bedrooms upstairs in the Nursing Unit (14 residents). It was noted that any room that was a bathroom or toilet had had the door painted in yellow to help the dementia patients distinguish those rooms as being different. All bathrooms and toilets were bright & fresh and had recently been refurbished. It was observed that interaction between staff and residents was calm, friendly and dignified. Medication is administered by Nurses on the Nursing Unit and Senior Care Assistants on the Residential Unit. All are appropriately trained and wear clothing (red tabards), to indicate that they are administering medication to make sure they are not disturbed. Resident’s family meetings are held a monthly basis. They are not always well attended. Ferndale Mews currently employ one part time Activities Coordinator, they are advertising to recruit a second Activities Coordinator. Recommendations; to engage with Healthwatch Halton when any health or social care issues arise for staff or residents, to continue allowing Healthwatch Haltom to attend resident’s Family meetings. Once building work is completed, to make sure the parking spaces for Disabled drivers are clearly marked.
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Enter and view: Widnes Hall Care Home, Halton
Date of publication
Monday, 8 August, 2016
Date evidence capture began
Thursday, 18 August, 2016
Date evidence capture finished
Thursday, 18 August, 2016
Type of report
Enter and view
Car parking access
Car parking charges
Cleanliness hygiene and infection control
Communication between staff and patients
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Types of disabilities
What type of pregnancy or maternity themes are included in the report
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?