Enter and view: White Rose Lodge

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Summary of report content

Healthwatch East Riding of Yorkshire conducted an Enter and View visit on the 6th February 2019 to White Rose Lodge care home. They engaged with 13 residents, staff and visitors during the visit.

They found that the home was well-maintained with a pleasant garden area and summerhouse. There are regular hairdressing, manicure, podiatry and optical services provided for residents. From conversations with residents and relatives, it was made clear that that the home and its staff are always ready to help and give proper attention to the specific needs of each individual in a caring, friendly way; they linked this experience with what they perceived to be the good levels of staffing provided at the home.

Healthwatch East Riding of Yorkshire made two recommendations including that the laminate flooring in the upstairs toilet needs to be repaired for health and safety reasons, and teat the fire directional signage should be made more visible for residents.

No response was received from the service provider. 

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General details

Report title 
Enter and view: White Rose Lodge
Local Healthwatch 
Healthwatch East Riding of Yorkshire
Date of publication 
Tuesday, 30 April, 2019
Date evidence capture began 
Wednesday, 6 February, 2019
Date evidence capture finished 
Wednesday, 6 February, 2019
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Information providing
Quality of care
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-4920

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
13
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.