Enter and View: Westleigh House

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Summary of report content

On 10th April 2019, Healthwatch Warrington carried out an Enter and View visit to Westleigh House, a home to 19 people with long-term mental health problems. Healthwatch Warrington had been made aware that the function of the home had changed recently to allow short-term placements and breaks away from a permanent home elsewhere. The team wanted to find out what, if any impact this had on those residents who lived there since it opened about 30 years ago.

The team reported a positive feedback about Westleigh house. The home was found to be clean and tidy with information for residents and visitors displayed at the reception area. Activities and leisure were well catered for and residents had a high degree of freedom to make visits into Warrington by themselves. Catering arrangements were also satisfactory, and all food was prepared in the home's kitchen.Staffing was stable with very low turnover and staff were respectful and interacted well with the residents.

The report recommended that redecoration and flooring in social areas is undertaken. There was no response from the provider to the recommendation but they were encouraged by the positive feedback in the report.

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General details

Report title 
Enter and View: Westleigh House
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Monday, 5 August, 2019
Date evidence capture began 
Wednesday, 10 April, 2019
Date evidence capture finished 
Wednesday, 10 April, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.