Enter and view: Wellesley road care home, Camden

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Summary of report content

Healthwatch Camden conducted an announced Enter and View visit to Wellesley Road Care Home, a residential home for frail elderly residents and with dementia, on 2nd November, 2016, as part of a series of pre-arranged visits to residential care homes across Camden. HW Camden’s team used a set of prepared questions which follow the theme of the ten ‘Quality Indicators’ drawn up by Independent Age (a charity). The questions have been designed to draw out information on the ten key topics and have been tailored according to the audience. For each question, HW rates whether the home meets the indicator or not. HW Camden was aware of some issues the home was having with staff retention which were due to a change of management and location of the home. The report shows that 2 out of the 10 indicators were Fully met 1 out of the 10 was Not clear (there is more to be done) 3 out of the 10 was Yes, but … 3 out of the indicators was a Yes, partly… Healthwatch Camden made 3 recommendations: • Wellesley Road ensure that all staff are aware of the procedure to report changes in residents’ needs • Each resident should have an individual activity care plan. There should be more feedback from residents about the activities offered. • A more proactive and robust way of collecting feedback from resident and on informing relatives on the progress and update at the home. The provider responded saying they intend to discuss residents’ changing needs with staff in supervision and staff meetings. A key worker system will be in place for the New Year. Bed bound residents will have activity care plans in place and activities will be brought to them. Staff will attend training on why activities are important to the residents. All residents will have an activity care plan in place. Resident meetings will be held every 8 weeks to discuss activities. Information will be obtained from family and friends. The provider also planned to display a notice board in the home providing information for visitors and residents. Monthly relatives meetings will be held and feedback to be shared. They also plan to provide a comments box in the home for feedback and hold group discussion with residents and staff. The provider planned to have these actions carried out by the team leaders and the deputy manager by the target date of 3 March 2017.

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General details

Report title 
Enter and view: Wellesley road care home, Camden
Local Healthwatch 
Healthwatch Camden
Date of publication 
Tuesday, 24 January, 2017
Date evidence capture began 
Wednesday, 2 November, 2016
Date evidence capture finished 
Wednesday, 2 November, 2016
Type of report 
Enter and view
Key themes 
Complaints procedure
Lifestyle and wellbeing
Quality of care
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.