Enter and view: Wayside Care Home

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Summary of report content

Healthwatch Worcestershire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Wayside Care Home provides accommodation and personal care for a maximum of 30 people, some of whom may have dementia related illnesses. Wayside, along with other care homes, was selected for the visit simply on the basis of various criteria such as achieving a mixture of large and small homes, those that provide nursing care and those that do not, achieving a geographical spread across the County and a mixture of large and smaller providers. It was not selected on the basis of past or present performance. Healthwatch Worcestershire visited Wayside Care Home, on 07/10/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings include residents and relatives that they spoke to told them they were happy with the care they received and the activities available. They were told about a range of group activities that take place throughout the week at the home. They saw the Activities Coordinator speaking and engaging with some of the residents on an individual basis and were told about how activities are planned and evaluated. There were, however, quite long periods during our visit when residents in the main lounge did not receive any interaction from staff. They were told that they are currently developing their understanding of engaging with residents with dementia, by working towards the Dementia Service Standard. They saw there are opportunities to use this learning to increase the resources available and create an environment within the communal areas that would increase engagement, interaction and stimulation for residents, especially those living with dementia. The recommendations within the report reflect the findings, and are in relation to themes of resources, Involvement of relatives and the local community and volunteers.

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General details

Report title 
Enter and view: Wayside Care Home
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Wednesday, 7 October, 2015
Date evidence capture began 
Wednesday, 7 October, 2015
Date evidence capture finished 
Wednesday, 7 October, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Health promotion
Information providing
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.