Enter and View: Waterside House

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Summary of report content

Healthwatch Bucks undertook an Enter and View-style visit to Waterside House, a supported living facility, on 20 November 2019, as part of a series of visits to assess whether care homes are providing dignity in care to their residents. Seeability Buckinghamshire Support Service provides support for up to 14 people in a supported housing scheme (Waterside House). These individuals may live with a range of disabilities which may or may not include sight loss.

Healthwatch talked to 7 people who are supported, 1 visitor and 3 members of staff. They observed a further 2 people who are supported and 2 staff.

The visit assessed the home against 5 criteria: how people are treated, personal choice, just being like home, privacy and quality of life.  In all 5 categories Healthwatch Bucks scored Waterside House 5 stars.  They found that people were comfortable and happy living at Waterside House.  Residents were offered a range of meaningful activities and levels of support. Waterside House enabled people to access all aspects of their home, local community and the wider world via the internet.

There was one recommendation about the House feeing back any issues with the Mandeville Practice directly to the practice and, also, separately on the Healthwatch Bucks website.

The report includes a response from the provider.

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General details

Report title 
Enter and View: Waterside House
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Thursday, 23 January, 2020
Date evidence capture began 
Wednesday, 20 November, 2019
Date evidence capture finished 
Wednesday, 20 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Extra care housing services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.