Enter and view: Water Hall Care Home

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Summary of report content

An enter and view report by Healthwatch Milton Keynes of the Water Hall Care Home and contains the views of 7 residence of the home. This report includes recommendations and the service providers response to each of those recommendations. The report covers: building and facilities, cleanliness hygiene and infection control, communication between staff and patients, engagement, food and nutrition, lifestyle and wellbeing, quality of care, quality of catering, quality of staffing, quality of treatment, staff attitudes and support provided to residence.

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General details

Report title 
Enter and view: Water Hall Care Home
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Monday, 4 February, 2019
Date evidence capture began 
Tuesday, 6 November, 2018
Date evidence capture finished 
Tuesday, 6 November, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Healthwatch reference number 

Methodology and approach

Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.