Enter and view: The Warren

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Summary of report content

Healthwatch Norfolk gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Norfolk to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Norfolk visited The Warren on 30th July 2018. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Norfolk observed a well maintained, bright, clean and fresh building. Friendly and homely atmosphere. Staff were caring and respectful towards residents. There appears to be a good range of activities offered to residents. The ideas to take forward were books/magazines to be made available on the tables in the lounges for residents to browse through whilst sitting. Continue with encouraging residents to add a “wish” to the tree to explore a new activity for residents.

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Report 
PDF icon 20181031_Norfolk_ e&V The Warren 30 7 18.pdf

General details

Report title 
Enter and view: The Warren
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Monday, 30 July, 2018
Date evidence capture began 
Monday, 30 July, 2018
Date evidence capture finished 
Monday, 30 July, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Information providing
Healthwatch reference number 
Rep-7191

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.