Summary of report contentHealthwatch Calderdale conducted a ‘semi-announced’ enter and view visit to Ward 6D at Calderdale Royal Hospital on 7 December 2015. The ward, which is the acute stroke care unit, was visited by the team following negative feedback from patients, but to also identify areas of good practice. The ward was made aware that the team would be visiting that month, but were not provided a date for the visit. The team engaged with 2 patients, 9 members of staff and 8 relatives using interview methods. Observations of the environment and accessibility were used to inform the report. The feedback received on the day of the visit was varied. Patients and relatives were positive about their care and treatment on the ward. Staff received positive feedback; some patients and relatives had very high praise for their attitude and commitment. The ward was one nurse down on the day of the visit, however, the team found staff frequently interacting with patients. Although there were numerous noticeboards throughout the ward, relatives reported that there was a lack of clarity about how to contact the consultant in charge of their relatives’ care and ‘who is who’ on the ward. The team made recommendations following their visit. It was suggested that a notice board, detailing photos and roles of staff, be presented in the relatives/visitors waiting room and for staff to wear a name badge that are easier to read with larger font. To implement a straightforward process to give relatives direct access to the consultant in charge, for fold up chairs to be provided for visitors and to ensure that a full complement of staff on ward at all times should be a Trust priority. To ensure that the PALS and Carer packs are available on the corridor and the relative/visitor room. No response from the service provider was included in the report.
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Enter and view: Ward 6D Calderdale Royal Hospital
Date of publication
Sunday, 12 July, 2015
Date evidence capture began
Monday, 7 December, 2015
Date evidence capture finished
Monday, 7 December, 2015
Type of report
Enter and view
Communication between staff and patients
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Conditions or diseases
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?