Enter and view: Ward 6D Calderdale Royal Hospital

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Summary of report content

Healthwatch Calderdale conducted a ‘semi-announced’ enter and view visit to Ward 6D at Calderdale Royal Hospital on 7 December 2015. The ward, which is the acute stroke care unit, was visited by the team following negative feedback from patients, but to also identify areas of good practice. The ward was made aware that the team would be visiting that month, but were not provided a date for the visit. The team engaged with 2 patients, 9 members of staff and 8 relatives using interview methods. Observations of the environment and accessibility were used to inform the report. The feedback received on the day of the visit was varied. Patients and relatives were positive about their care and treatment on the ward. Staff received positive feedback; some patients and relatives had very high praise for their attitude and commitment. The ward was one nurse down on the day of the visit, however, the team found staff frequently interacting with patients. Although there were numerous noticeboards throughout the ward, relatives reported that there was a lack of clarity about how to contact the consultant in charge of their relatives’ care and ‘who is who’ on the ward. The team made recommendations following their visit. It was suggested that a notice board, detailing photos and roles of staff, be presented in the relatives/visitors waiting room and for staff to wear a name badge that are easier to read with larger font. To implement a straightforward process to give relatives direct access to the consultant in charge, for fold up chairs to be provided for visitors and to ensure that a full complement of staff on ward at all times should be a Trust priority. To ensure that the PALS and Carer packs are available on the corridor and the relative/visitor room. No response from the service provider was included in the report.

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General details

Report title 
Enter and view: Ward 6D Calderdale Royal Hospital
Local Healthwatch 
Healthwatch Calderdale
Date of publication 
Sunday, 12 July, 2015
Date evidence capture began 
Monday, 7 December, 2015
Date evidence capture finished 
Monday, 7 December, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Complaints procedure
Information providing
Quality of care
Staff attitudes
Staff levels
Healthwatch reference number 
Rep-5438

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details about conditions and diseases

Conditions or diseases 
Neurological conditions

Details of people who shared their views

Number of people who shared their views 
19
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.