Enter and View: Victoria Manor care home

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Summary of report content

 Report of care home enter end view visit carried out by Healthwatch Coventry authorised representatives in March 2020. Purpose: to find out about how residents' health care needs were supported and to look at quality of life factors such as food, activities and personal choices. Part of a series of visits agreed under work programme.

Information collected by speaking to the care home manager along with an Area Director for the home’s group and two staff members; four residents and and one visitor.  Observations were made throughout the visit and notes of what was observed around the home.

Six recommendations were made about: temperature control; ensuring that all residents’ hearing is regularly reviewed; choice and control for residents; dignity and respect in relation to toilets; signage; and issues with disabled access.

An action plan from the management of the home is included in the report.





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General details

Report title 
Enter and View: Victoria Manor care home
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Sunday, 31 May, 2020
Date evidence capture began 
Wednesday, 4 March, 2020
Date evidence capture finished 
Wednesday, 4 March, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health promotion
Lifestyle and wellbeing
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not applicable
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.