Summary of report content
Report of care home enter end view visit carried out by Healthwatch Coventry authorised representatives in March 2020. Purpose: to find out about how residents' health care needs were supported and to look at quality of life factors such as food, activities and personal choices. Part of a series of visits agreed under work programme.
Information collected by speaking to the care home manager along with an Area Director for the home’s group and two staff members; four residents and and one visitor. Observations were made throughout the visit and notes of what was observed around the home.
Six recommendations were made about: temperature control; ensuring that all residents’ hearing is regularly reviewed; choice and control for residents; dignity and respect in relation to toilets; signage; and issues with disabled access.
An action plan from the management of the home is included in the report.