Enter and view: Victoria Care Centre, Brent

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Summary of report content

Healthwatch Brent conducted an announced Enter and View visit to Victoria Care Centre in March 2015. The team engaged with staff, residents and relatives and observed the interaction and nature of the centre. The centre offers a specialist environment where staff are trained for the care of residents with dementia. Although the centre offered a wide range of activities, the report raised concern around the limited social interaction between residents and the limited capacity for residents to pursue individual interests. Residents did not engage in regular physical exercise. The team also found staff’s understanding of safeguarding concerning. The staff, however, were praised for their focus on meeting residents’ physical needs such as personal care. The physical appearance of the home was considered excellent. The report made a number of recommendations related to social interaction, safeguarding and ensuring exercise is built into resident’s days. No response was received from the service provider.

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General details

Report title 
Enter and view: Victoria Care Centre, Brent
Local Healthwatch 
Healthwatch Brent
Date of publication 
Friday, 24 April, 2015
Date evidence capture began 
Monday, 23 March, 2015
Date evidence capture finished 
Monday, 23 March, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Allied health care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.