Summary of report contentHealthwatch Brent conducted an announced Enter and View visit to Victoria Care Centre in March 2015. The team engaged with staff, residents and relatives and observed the interaction and nature of the centre. The centre offers a specialist environment where staff are trained for the care of residents with dementia. Although the centre offered a wide range of activities, the report raised concern around the limited social interaction between residents and the limited capacity for residents to pursue individual interests. Residents did not engage in regular physical exercise. The team also found staff’s understanding of safeguarding concerning. The staff, however, were praised for their focus on meeting residents’ physical needs such as personal care. The physical appearance of the home was considered excellent. The report made a number of recommendations related to social interaction, safeguarding and ensuring exercise is built into resident’s days. No response was received from the service provider.
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Enter and view: Victoria Care Centre, Brent
Date of publication
Friday, 24 April, 2015
Date evidence capture began
Monday, 23 March, 2015
Date evidence capture finished
Monday, 23 March, 2015
Type of report
Enter and view
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Allied health care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?