Enter and view: University Hospital of North Tees, Ward 24

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Summary of report content

Healthwatch Hartlepool conducted an Enter and View visit in November 2018 of the Respiratory Medicine Ward in University Hospital of North Tees. Observations and interviews were used to gather feedback from 5 staff members and 18 patients. Observations made by the Enter and View representatives included that the ward environment was untidy and facilities were unclean such as showers and toilets. Patients reported that the food was good but was not hot and that water jugs were available and regularly topped up. There was mixed feedback regarding privacy and dignity as patients reported that staff were very busy and not always offering a quick response. However, the majority of patients stated that they were happy with their overall care and treatment. Patients reported that the ward was generally clean but the majority stated that bathroom facilities were unclean. Staff reported that staffing levels and morale were low due to a change in management. They told the Healthwatch representatives that the ward is extremely busy and they experience a large volume of work pressure. The training opportunities are on-going and carried out as required. Healthwatch Hartlepool have made a number of recommendations including that the corridors and utility rooms need to be tidied and the hygiene and cleaning of bathroom facilities must be urgently addressed with regular checking and signing of the check sheets. The service provider provided a response to the recommendations and has answered the questions posed by the Enter and View Representatives. An action plan has been suggested.

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General details

Report title 
Enter and view: University Hospital of North Tees, Ward 24
Local Healthwatch 
Healthwatch Hartlepool
Date of publication 
Tuesday, 22 January, 2019
Date evidence capture began 
Friday, 16 November, 2018
Date evidence capture finished 
Friday, 16 November, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-4399

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Respiratory medicine

Details about conditions and diseases

Conditions or diseases 
Respiratory conditions

Details of people who shared their views

Number of people who shared their views 
23
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Receptionists
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.