Enter and view: Thornbury Hospital (Henderson Ward), provider response

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Summary of report content

This is the response from Sirona Care and Health who run the Thornbury Hospital (Henderson Ward) in relation to an Enter and View visit carried out by Healthwatch South Gloucestershire in February 2018. Sirona Health and Care responded positively to the comments made about the standard of care provided at this reablement unit and have purchased a number of shaving mirrors which will be made available when required. They also responded to comments from patients about the temperature of the ward by advising that they will make patients aware that there are portable heaters and radiators that can be used if people are feeling the cold.

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General details

Report title 
Enter and view: Thornbury Hospital (Henderson Ward), provider response
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Wednesday, 4 April, 2018
Date evidence capture began 
Wednesday, 4 April, 2018
Date evidence capture finished 
Wednesday, 4 April, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Inpatient care

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.