Summary of report contentHealthwatch Lancashire conducted an Enter and View visit at the Swansea Terrace Care Home in Preston, a privately-owned care home that provides care for the elderly, including people affected by dementia. The purpose of the visit was to observe the service, consider how it may be improved and disseminate good practice. Enter and View representatives made an announced visit on 7th November 2017. They engaged with 10 residents, 4 staff members and 1 relative. Discussion was structured around four themes: environment, care, nutrition and activities, which were designed to gather information concerning residents overall experience of living at the home. The team also recorded their own observations using a traffic light scale to rate the areas. Swansea Terrace was found to be spacious, neutrally decorated, reasonably maintained and clean. Residents reported enjoying the meals provided and representatives observed appropriate activities taking place. The home displayed informative notice boards with relevant policies and indicated an “open door” approach to resolving queries or suggestions. Staff spoke of the new manager in a positive light and residents generally appreciated the care staff. However, it was clear from many respondents (staff, residents and relatives) that staffing levels were a significant issue and had impacted on the effectiveness of the service. Based on the traffic light ratings, the Enter and View Representatives gave the home an overall Amber rating. No specific recommendations were made within the report, nor does the report contain a response from the provider.
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Enter and view: Swansea Terrace Care Home
Date of publication
Friday, 5 January, 2018
Date evidence capture began
Wednesday, 7 November, 2007
Date evidence capture finished
Wednesday, 7 November, 2007
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?