Enter and view: Swansea Terrace Care Home

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Summary of report content

Healthwatch Lancashire conducted an Enter and View visit at the Swansea Terrace Care Home in Preston, a privately-owned care home that provides care for the elderly, including people affected by dementia. The purpose of the visit was to observe the service, consider how it may be improved and disseminate good practice. Enter and View representatives made an announced visit on 7th November 2017. They engaged with 10 residents, 4 staff members and 1 relative. Discussion was structured around four themes: environment, care, nutrition and activities, which were designed to gather information concerning residents overall experience of living at the home. The team also recorded their own observations using a traffic light scale to rate the areas. Swansea Terrace was found to be spacious, neutrally decorated, reasonably maintained and clean. Residents reported enjoying the meals provided and representatives observed appropriate activities taking place. The home displayed informative notice boards with relevant policies and indicated an “open door” approach to resolving queries or suggestions. Staff spoke of the new manager in a positive light and residents generally appreciated the care staff. However, it was clear from many respondents (staff, residents and relatives) that staffing levels were a significant issue and had impacted on the effectiveness of the service. Based on the traffic light ratings, the Enter and View Representatives gave the home an overall Amber rating. No specific recommendations were made within the report, nor does the report contain a response from the provider.

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General details

Report title 
Enter and view: Swansea Terrace Care Home
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Friday, 5 January, 2018
Date evidence capture began 
Wednesday, 7 November, 2007
Date evidence capture finished 
Wednesday, 7 November, 2007
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Decor
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 
Rep-6669

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Memory
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
15
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.