Enter and view: The Surgery Ashby

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Summary of report content

Healthwatch Leicestershire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Leicestershire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Leicestershire visited The Surgery, Ashby on 9 July 2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings included information and notices for patients was very clearly displayed in the foyer and reception areas. They observed the Surgery staff and doctors interacting well with patients. They saw the patients using the self-service point quickly and efficiently. Patients told us that they were happy with the service they received at the surgery. They saw patients with mobility issues accessing the building with ease. Healthwatch Leicestershire raised 7 recommendations in relation to information providing, signage and equipment.

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Report 
PDF icon 20151127_Leicestershire_ E&V The Surgery Ashby Enter & View Report.pdf

General details

Report title 
Enter and view: The Surgery Ashby
Local Healthwatch 
Healthwatch Leicester
Date of publication 
Tuesday, 9 June, 2015
Date evidence capture began 
Tuesday, 9 June, 2015
Date evidence capture finished 
Tuesday, 9 June, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Information providing
Healthwatch reference number 
Rep-6130

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.