Enter and view: Summary of Gold Care Homes Ltd

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General details

Report title 
Enter and view: Summary of Gold Care Homes Ltd
Local Healthwatch 
Healthwatch Hertfordshire
Date of publication 
Saturday, 2 July, 2016
Date evidence capture began 
Sunday, 1 June, 2014
Date evidence capture finished 
Friday, 1 January, 2016
Type of report 
Enter and view
Key themes 
Service delivery organisation and staffing
Support
Healthwatch reference number 
HWREP-000714

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
not known
Age group 
All people over the age of 65
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.