Enter and view: Stilecroft Residential Home

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Summary of report content

Healthwatch Cumbria conducted an Enter and View on Stilecroft residential home Cumbria, a privately owned residential home . The visit was conducted on 6th June 2017. The visit was arranged as part of Healthwatch Cumbria's enter and view schedule. Observation by the enter and view representatives reported that: There was good security and hygiene at the entrance to the home. There was also good information about the home and staff. There seemed to be plenty of activities available for residents but there was no Activities board for anyone to see. Access to outside health services was goos when required. Residents spoken too stated that they were happy living there. Family members reported no issues and that they were happy with the care their family members were receiving. The home have been working with North West Ambulance Service (NWAS) and introduced a system for the triage of falls or accidents of elderly residents in conjunction with the FEAT team (Frail & Elderly Assessment Team).

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General details

Report title 
Enter and view: Stilecroft Residential Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Tuesday, 6 June, 2017
Date evidence capture began 
Tuesday, 6 June, 2017
Date evidence capture finished 
Tuesday, 6 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Food and nutrition
Holistic support
Quality of care
Quality of staffing
Staff attitudes
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Social care services 
Residential care home
Community services 
Community healthcare and nursing services
Urgent and emergency care services 
Ambulance services

Details about conditions and diseases

Types of disabilities 
Not known

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.