Enter and view: Stenson Court Care Home

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Summary of report content

Healthwatch Doncaster conducted an Enter and View visit to Stenson Court Care Home on 15th May 2019. The Healthwatch Doncaster Enter and View Planning Group met to discuss the methodology for the visit. A checklist was devised outlining key observation areas. During the visit the group split into pairs and had free access to communal areas of the home. Two members of the team discreetly observed activities and the start of the lunchtime process.

Healthwatch felt the home had a caring, supportive and friendly atmosphere. Residents seemed happy and well cared for. They observed excellent interactions between staff and residents. 

Healthwatch provided recommendations, including: ensuring alarm pulls in toilets are free hanging and to replace residents' toilet seats and grab rails with coloured ones. This report contains a service provider response. 

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General details

Report title 
Enter and view: Stenson Court Care Home
Local Healthwatch 
Healthwatch Doncaster
Date of publication 
Wednesday, 15 May, 2019
Date evidence capture began 
Wednesday, 15 May, 2019
Date evidence capture finished 
Wednesday, 15 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.