Summary of report content
Healthwatch Doncaster conducted an Enter and View visit to Stenson Court Care Home on 15th May 2019. The Healthwatch Doncaster Enter and View Planning Group met to discuss the methodology for the visit. A checklist was devised outlining key observation areas. During the visit the group split into pairs and had free access to communal areas of the home. Two members of the team discreetly observed activities and the start of the lunchtime process.
Healthwatch felt the home had a caring, supportive and friendly atmosphere. Residents seemed happy and well cared for. They observed excellent interactions between staff and residents.
Healthwatch provided recommendations, including: ensuring alarm pulls in toilets are free hanging and to replace residents' toilet seats and grab rails with coloured ones. This report contains a service provider response.