Enter and view: Station Street Surgery revisit

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Summary of report content

Healthwatch Warwickshire did an announced Enter and View visit to Station street Surgery on 28th April 2015. The team later did a revisit to the surgery on 21st March 2016. One of the recommendations made from the original visit was that the surgery consult with patients regarding the concerns raised about opening hours. This could be conducted in conjunction with the Patient Participation Group to gain a more representative view than the sample size of 29 respondents the team talked to. The recommendation was not met by the surgery. The response received was “We cannot do any more hours surgery is open from 8.30-18.30 for patients we are one fulltime equivalent GP. We also have the branch surgery open Monday- Friday. Our hours are core contract hours and we adhere to them.”

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General details

Report title 
Enter and view: Station Street Surgery revisit
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Sunday, 24 April, 2016
Date evidence capture began 
Monday, 21 March, 2016
Date evidence capture finished 
Monday, 21 March, 2016
Type of report 
Enter and view
Key themes 
Booking appointments
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.