Enter and view: St Martins Care Home

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Summary of report content

Healthwatch Worcestershire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. St Martin’s provides accommodation and personal care for a maximum of 15 people, some of whom may have a dementia related illness. Along with other homes it was selected for the visit simply on the basis of various criteria such as achieving a mixture of large and small homes, those that provide nursing care and those that do not, achieving a geographical spread across the County and a mixture of large and smaller providers. Healthwatch Worcestershire visited St Martin’s, on 23/09/2016. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings include residents that were spoken to said that they were happy and content at the home. They observed staff interacting in a positive and caring manner with residents - we observed frequent, short interactions with residents as staff came and went. During the visit we saw some of the residents were engaged in activities for a period of time . A staff member is employed in the role of activities co-ordinator for 6 hrs per week, 2 hours on 3 weekday afternoons. There is no set activities programme at St Martins. We were told that activities can change from day to day depending on resident’s individual needs and wishes. The afternoon is the time when most activities take place. They asked how activities were changed to suit each individual’s needs, and in particular the needs of residents living with dementia. The Activities Coordinator told us that she used information about resident’s life histories and her knowledge of each individual to inform discussion and activities with the individual. They were told that each person’s care plan contains a life history. Individuals and, where possible, their relatives, were asked about their likes and dislikes and what that person enjoys doing. Staff would be aware of this information. The recommendations within the report reflect the findings, and are in relation to themes of resources, activities and volunteers.

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General details

Report title 
Enter and view: St Martins Care Home
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Friday, 23 September, 2016
Date evidence capture began 
Friday, 23 September, 2016
Date evidence capture finished 
Friday, 23 September, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Health promotion
Information providing
Quality of care
Quality of regulation
Quality of staffing
Quality of treatment
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.