Summary of report contentHealthwatch Leicestershire conducted an Enter and View visit at St Lukes Hospital in January 2018, as part of the local Healthwatch programme of visits to community hospitals across the county. The purpose of these visits was to observe the delivery of hospital care to patients and capture the experience of patients, their families or carers and staff at a community hospital. Enter and View representatives visited the premises, having given prior notice, engaged with seven patients and two relatives. In addition to these conversations, much of the report is based upon observations made by the representatives. Key areas explored within the report are access, ward environment, provision and accessibility of patient information, staffing, quality of care and discharge process. St Lukes has two wards; specialist stroke rehabilitation on Ward 1 and general rehabilitation and palliative care on Ward 3. Key findings indicate that both wards operate well in some areas and provide good patient care. The report highlights some aspects relating to the management of privacy, dignity and care not under the direct control of the staff. A total of 8 recommendations were made, which included suggestions around increasing patient privacy, improving décor and furniture layout, updating visiting information, increasing community support links and further recruitment of volunteers. In terms of impact, the provider responded to 3 of the 8 recommendations, one of which has been acted upon and the hospital have now installed privacy film to the windows on the wards.
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Enter and view: St Lukes Hospital
Date evidence capture began
Thursday, 18 January, 2018
Date evidence capture finished
Thursday, 18 January, 2018
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Health and safety
Quality of care
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Care of the elderly
Conditions or diseases
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)