Enter and view: St Lukes Hospital

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Summary of report content

Healthwatch Leicestershire conducted an Enter and View visit at St Lukes Hospital in January 2018, as part of the local Healthwatch programme of visits to community hospitals across the county. The purpose of these visits was to observe the delivery of hospital care to patients and capture the experience of patients, their families or carers and staff at a community hospital. Enter and View representatives visited the premises, having given prior notice, engaged with seven patients and two relatives. In addition to these conversations, much of the report is based upon observations made by the representatives. Key areas explored within the report are access, ward environment, provision and accessibility of patient information, staffing, quality of care and discharge process. St Lukes has two wards; specialist stroke rehabilitation on Ward 1 and general rehabilitation and palliative care on Ward 3. Key findings indicate that both wards operate well in some areas and provide good patient care. The report highlights some aspects relating to the management of privacy, dignity and care not under the direct control of the staff. A total of 8 recommendations were made, which included suggestions around increasing patient privacy, improving décor and furniture layout, updating visiting information, increasing community support links and further recruitment of volunteers. In terms of impact, the provider responded to 3 of the 8 recommendations, one of which has been acted upon and the hospital have now installed privacy film to the windows on the wards.

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General details

Report title 
Enter and view: St Lukes Hospital
Local Healthwatch 
Healthwatch Leicestershire
Date evidence capture began 
Thursday, 18 January, 2018
Date evidence capture finished 
Thursday, 18 January, 2018
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Decor
Discharge
Health and safety
Information providing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Healthwatch reference number 
Rep-6699

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Care of the elderly
Inpatient care
Palliative

Details about conditions and diseases

Conditions or diseases 
Neurological conditions

Details of people who shared their views

Number of people who shared their views 
11
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.