Enter and view: St Leonards

Download (PDF 215KB)

Summary of report content

Healthwatch Bucks conducted an Enter and View visit to St Leonards residential care home in September 2019. Healthwatch representatives spoke to 14 residents and staff members during the visit. 

They found that staff were positive and attentive and did not hesitate to engage with residents. Residents were treated well and were referred to by name. There was much choice for activities and meals. There were a range of activities on offer and the garden was well used and taken care of. Staff were respectful and knocked on bedroom doors before entering.

A number of recommendations were made including ensuring there is enough crockery to be used by all residents; introduce pictorial signs on toilets for those living with dementia; remember to keep the picture menus on the wall up-to-date; look into introducing a pictorial activity board.

The service provider responded and implied that an action plan to address the recommendation was now in place. 

Would you like to look at:

General details

Report title 
Enter and view: St Leonards
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 22 October, 2019
Date evidence capture began 
Wednesday, 25 September, 2019
Date evidence capture finished 
Wednesday, 25 September, 2019
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Holistic support
Information providing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.