Summary of report contentThis is a summary of the provider's response to Healthwatch Bristol's enter and view of the service. It was published December, 2016. Summary of recommendations: Dignity - better care on continence issues Staffing - more staff needed and reduce reliance on agency workers Staff turnover - team cohesion to be improved Staff training - dementia training required Activities - these are to be person centred and more varied Accessibility - more easy read notices Choice - meal time choices Personalisation - notices near patients rooms/within to clarify likes/dislikes Responsiveness - this should be timely and a monitoring system created to check times
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Enter and view: St Georges provider's response to recommendations
Date of publication
Wednesday, 7 December, 2016
Type of report
Enter and view
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Types of long term conditions
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?