Enter and view: St Georges provider's response to recommendations

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Summary of report content

This is a summary of the provider's response to Healthwatch Bristol's enter and view of the service. It was published December, 2016. Summary of recommendations: Dignity - better care on continence issues Staffing - more staff needed and reduce reliance on agency workers Staff turnover - team cohesion to be improved Staff training - dementia training required Activities - these are to be person centred and more varied Accessibility - more easy read notices Choice - meal time choices Personalisation - notices near patients rooms/within to clarify likes/dislikes Responsiveness - this should be timely and a monitoring system created to check times

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General details

Report title 
Enter and view: St Georges provider's response to recommendations
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Wednesday, 7 December, 2016
Type of report 
Enter and view
Other
Key themes 
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 
Rep-5617

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known

Details of people who shared their views

Number of people who shared their views 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.