Summary of report contentHealthwatch Sunderland conducted enter and view visits on Springwell House GP surgery and Harraton GP surgery, two surgeries run by the same provider serving a combined total of 4050 patients Healthwatch Sunderland noted that on the NHS Choices website there was some negative feedback from a number of patients collated during the period of August 2016 and November 2016. After consideration of this feedback and recent CQC inspection ratings which placed Springwell House at ‘requires improvement’, the visit was arranged. Observations from representatives on Springwell House included: - 100% of respondents said that the GP is friendly and respectful - 80% of respondents said their GP ran late for appointments (of this 80%, 46% commented that this happened most of or all of the time). - 93% of respondents rated the quality of care, treatment and service as excellent or good. - 55% of respondents found there isn’t enough privacy at the reception area to talk to staff in confidence. Observations from representatives on Harraton surgery included: - 97% found the GP friendly and respectful - 76% of respondents found the GP ran late for his appointments (of this 76%, 26% commented that this happened most of or all of the time). - 94% of respondents find the quality of reception services to be good or excellent. There were 2 recommendations made in the report: - Both practices may find it useful to consider encouraging patients to book longer appointment times with the GP and other medical staff if required. - Both practices may find it useful to consider further communication to patients around the availability of a private space for confidential conversations. The report includes responses from the the staff.
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Enter and view: Springwell House Surgery and Harraton Surgery
Date evidence capture began
Monday, 22 May, 2017
Date evidence capture finished
Wednesday, 31 May, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Quality of appointment
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?