Enter and view: Southam GP Surgery, Warwickshire

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Summary of report content

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General details

Report title 
Enter and view: Southam GP Surgery, Warwickshire
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Tuesday, 24 October, 2017
Date evidence capture began 
Friday, 24 March, 2017
Type of report 
Enter and view
Key themes 
Booking appointments
Complaints procedure
Information providing
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-1181

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Care of the elderly
Diabetic medicine
Maternity
Phlebotomy
Sexual health

Details of people who shared their views

Number of people who shared their views 
43
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.