Enter and view: South Tyneside District Hospital Ward 20 (Care of the elderly) Ward 3 (Gastroenterology)

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Summary of report content

Healthwatch South Tyneside undertook enter and view visits to Ward 20 and Ward 3 at South Tyneside Hospital in July and August 2019.  This was because Ward 20 (care of the elderly) was designated as the Palliative and End of Life care ward following closure of a local hospice. The Trust also asked them to conduct an Enter and View visit to Ward 3 (Gastroenterology) as a comparison.

Healthwatch was impressed with Ward 20 which was well equipped, light and airy and had a quiet and calm atmosphere. It has open visiting times for visitors to Palliative and End of Life patients and makes good provision for visitors. The Palliative Care Team make good links with patients and the patients’ family and friends and provide them with useful information.

In comparison, Healthwatch had concerns about the facilities and lack of privacy for patients in Ward 3.  They also noted that Ward 3 felt very busy, did not feel relaxing at all and would not be a good environment for anyone at End of Life or needing Palliative Care.

There were no recommendations to improve Ward 20, and there were two for Ward 3 to improve facilities and privacy for patients.  The report includes a response from the provider outlining the changes they were intending to make.   

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General details

Report title 
Enter and view: South Tyneside District Hospital Ward 20 (Care of the elderly) Ward 3 (Gastroenterology)
Local Healthwatch 
Healthwatch South Tyneside
Date of publication 
Wednesday, 9 September, 2020
Date evidence capture began 
Friday, 19 July, 2019
Date evidence capture finished 
Friday, 23 August, 2019
Type of report 
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly
End of life care

Details about conditions and diseases

Conditions or diseases 
Digestive tract conditions

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.