Summary of report content
Healthwatch Windsor, Ascot and Maidenhead undertook an Enter and View visit to South Meadow Surgery on December 4th, 2019. The purpose of the visit was to observe patients engaging with staff and their surroundings, capture the experience of patients and record any ideas they may have to improve the services.
Healthwatch staff found that the surgery was mainly clean and tidy, the waiting room well decorated; there was no parking facilities available on-site and no disabled parking; lots of information and leaflets were available however, there was no information about patient participation groups; GPs and reception staff were friendly and welcoming; privacy around reception area was good.
The surgery's website was also reviewed by Healthwatch and they found easy to find and clear information about practice boundaries. Lots of useful information was available on the website however the patient participation group section did not contain any information. The site had a language changer, a link to Abilitynet but no other accessibility tools.
The report made 9 recommendations and contains a response from the providers for each of the comments.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.