Enter and view: Silvertrees Care Home Report, North Somerset

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Summary of report content

In June 2017, Healthwatch North Somerset carried out an announced enter and view visit to Silver Trees Care Home. The visit was carried out as part of a planned work program reviewing Social Care/NHS funded accommodation/services in North Somerset to ascertain the quality of life and experience and opinions of residents. The enter and view team spoke to residents, visitors and staff as well as observing day to day delivery of the service and accommodation. The report made a number of recommendations which included those below: • That information on notice boards provided in a clearly visible sized text and available at eye level. • That the provision of window blinds and fans in some lounges and rooms to reduce the sunlight and heat. • That records of personal care, including bathing and change of clothes, made available for relatives. • Assistance with ensuring hearing aids were in situ for the profoundly deaf. • Support with labelling clothing for relatives and carers who are unable to sew. • Ensure clocks show the correct time. At the time of the report being published there was no response from the service provider.

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General details

Report title 
Enter and view: Silvertrees Care Home Report, North Somerset
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Tuesday, 6 June, 2017
Date evidence capture began 
Tuesday, 6 June, 2017
Date evidence capture finished 
Tuesday, 6 June, 2017
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care

Details of people who shared their views

Age group 
All people over the age of 65
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.