Enter and view: Silverdale Nursing Home, Staffordshire

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Summary of report content

Healthwatch Staffordshire visited Silverdale Nursing Home, the purpose of the visit was to check progress, and to ascertain whether the home has continued to maintain improvement in its levels of service to residents, their family members and staff. The general feedback within the report was mixed and the following recommendations were included: • The garden should be cleared of all weeds and more sensory flowers and shrubs planted so that people living in the home could benefit from a stimulating area. • A protocol should be put in place to advise staff of the correct procedures should fridge temperatures be found to be outside the acceptable range. • Bedroom doors should be personalized to assist residents to identify their room. • Corridors should be decorated with pictures to make them more homely. • The sensory room should be brought back into use as soon as possible and the hairdressing room should not be used as a store room and cleared of excess clutter. • A further visit in three to six months to see if improvements have been made. There was no provider response included in the report at time of publication.

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General details

Report title 
Enter and view: Silverdale Nursing Home, Staffordshire
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Tuesday, 8 August, 2017
Date evidence capture began 
Tuesday, 8 August, 2017
Date evidence capture finished 
Tuesday, 8 August, 2017
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 
Rep-6548

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Not known

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.