Enter and view: Shelton Lock, Bupa Care

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Summary of report content

Healthwatch Derby conducted an announced Enter and View visit to Shelton Lock, a purpose-built home providing personal and nursing care to 40 adults over 65, on 5th February 2014. The home also provides specialist care to residents with head/brain injury, Huntington’s disease and Parkinson’s disease. The report outlines in detail what each public area is used for and how it caters for different residents’ requirements. 3 Residents Surveys were completed - 2 residents felt happy living at the Home; 2 felt that they were respected as individuals; whereas all 3 felt they could make informed decisions on their daily lives. It was found that the information was well presented, answering common questions and the importance of hand sanitizing to reduce the risk of infection for residents, visitors and staff. The staff were observed being very attentive to the resident’s needs, showing both dignity and respect. Recommendations include: • Clearer signage from the road could be used to locate the home. • Staff should ensure the ‘staff board’ is up to date on each shift. • Some doors and bathrooms could be decorated to ensure they are up to date in line with the rest of the home. • Bupa should install a better heating facility in the reminiscence room for it to be used throughout the year. • Shelton Lock should consider applying to the Derby City’s Bronze Dignity Award. The service provider carried out their own internal satisfaction questionnaire and an area that was highlighted for improvement was activities. At the time they did not have an Activities Coordinator but then employed someone in post so residents can enjoy a variety of activities at the home.

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General details

Report title 
Enter and view: Shelton Lock, Bupa Care
Local Healthwatch 
Healthwatch Derby
Date of publication 
Thursday, 5 February, 2015
Date evidence capture began 
Thursday, 5 February, 2015
Date evidence capture finished 
Thursday, 5 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.