Summary of report contentThis was an announced Enter and View (E&V) visit undertaken by Healthwatch Barnet’s E&V Volunteers, as part of a planned strategy to look at a range of Sheltered Housing Units within the London Borough of Barnet to obtain a better idea of the services provided. Summary: • The unit is a modern Sheltered Housing unit in a very convenient location. There are 35 self-contained flats for single tenants and 5 for couples, with 2 flats for the full-time resident House Managers. The flats are available to disabled and blind or partially sighted people from the age of 18+. • The Management draw up a Support Care Plan for new tenants and Care Plans, if needed, are provided by a tenant’s care agency. • The Jewish Community supports the unit with donations and volunteers to run a full programme of activities. Recommendations: • Consult tenants’ views on matters of general interest. • Increase number of tenants’ meetings a year. • Carry out a tenants’ satisfaction questionnaire yearly and feedback the findings and proposed actions to be taken. • Arrange for chairs in the communal lounge to be professionally cleaned on a regular basis. • Install a hot water urn in the communal lounge. • Adjust the timing of the closure of the double set of front doors to lessen the security risk. Recommendations For Barnet Council: • Provision of a safe way to cross Langstone Way.
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Enter and view: Sheltered housing Frances and Dick James, Barnet
Date of publication
Tuesday, 6 June, 2017
Date evidence capture began
Friday, 2 June, 2017
Date evidence capture finished
Friday, 2 June, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Other information of note about this report
Healthwatch reference number
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
End of life care
Types of disabilities
Types of long term conditions
Blindness or severe visual impairment
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?