Enter and view: Sheltered housing Frances and Dick James, Barnet

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Summary of report content

This was an announced Enter and View (E&V) visit undertaken by Healthwatch Barnet’s E&V Volunteers, as part of a planned strategy to look at a range of Sheltered Housing Units within the London Borough of Barnet to obtain a better idea of the services provided. Summary: • The unit is a modern Sheltered Housing unit in a very convenient location. There are 35 self-contained flats for single tenants and 5 for couples, with 2 flats for the full-time resident House Managers. The flats are available to disabled and blind or partially sighted people from the age of 18+. • The Management draw up a Support Care Plan for new tenants and Care Plans, if needed, are provided by a tenant’s care agency. • The Jewish Community supports the unit with donations and volunteers to run a full programme of activities. Recommendations: • Consult tenants’ views on matters of general interest. • Increase number of tenants’ meetings a year. • Carry out a tenants’ satisfaction questionnaire yearly and feedback the findings and proposed actions to be taken. • Arrange for chairs in the communal lounge to be professionally cleaned on a regular basis. • Install a hot water urn in the communal lounge. • Adjust the timing of the closure of the double set of front doors to lessen the security risk. Recommendations For Barnet Council: • Provision of a safe way to cross Langstone Way.

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General details

Report title 
Enter and view: Sheltered housing Frances and Dick James, Barnet
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Tuesday, 6 June, 2017
Date evidence capture began 
Friday, 2 June, 2017
Date evidence capture finished 
Friday, 2 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Information providing
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
End of life care
Social care services 
Extra care housing services
Respite care

Details about conditions and diseases

Types of disabilities 
Vision impairment
Types of long term conditions 
Blindness or severe visual impairment

Details of people who shared their views

Age group 
All people 18 and over
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.