Enter and view: Sharston House, Cheshire

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Summary of report content

Healthwatch Cheshire East conducted an announced enter and view visit to Sharston House on 18 May 2015. The home is a resident’s charter dedicated to providing nursing care and promoting residents’ wellbeing, physical and emotional development and fulfilment. On the day of the visit, the team engaged with 4 staff members, 8 residents and 1 relative using survey and observation methods. The staff pride themselves on being a homely, friendly home. Staff understood the individual needs of residents, showed respect and promoted choice. Some residents had difficulties with communication, but the staff helped meet their needs. There was some concern that one resident was not able to use the bathroom facilities as frequently as they would like. Friends and family were made to feel welcome in the home. The one relative the team spoke with said that the resident was not aware of any activities and preferred to stay in his room. There was an activities coordinator at the home, although staff members said it was difficult to encourage people to participate due to restricted mobility. The report recommended that more opportunities for ‘armchair exercise’ could be encouraged for residents with restricted mobility. A response from the service provider was not included in the report.

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General details

Report title 
Enter and view: Sharston House, Cheshire
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Monday, 18 May, 2015
Date evidence capture began 
Monday, 18 May, 2015
Date evidence capture finished 
Monday, 18 May, 2015
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of staffing
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 
Rep-5289

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of disabilities 
Mobility
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
13
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.