Summary of report content
Healthwatch Oxfordshire conducted and Enter and View visit to Safe Haven in Oxfordshire in November 2019. Safe Haven is managed by Mind Oxfordshire and aims to meet the identified need for out-of-hours, non-clinical space offering crisis support, signposting, safety planning and listening support. They spoke to 6 service users and staff to gather their feedback
The report found that information was displayed and available for service users. Staff were valued and perceived as caring, engaging and inciteful. Activities based at Safe Haven are focused on providing a safe, contained and calm space, to enable support to service users at a time of crisis. Staff were passionate about the caring model and had access to regular training.
Recommendations included that a confidential space may be needed for private calls; and that the safety of vulnerable people leaving at night may need to be addressed.
The service provider responded positively to this report.