Enter and view: Safe Haven

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Summary of report content

Healthwatch Oxfordshire conducted and Enter and View visit to Safe Haven in Oxfordshire in November 2019. Safe Haven is managed by Mind Oxfordshire and aims to meet the identified need for out-of-hours, non-clinical space offering crisis support, signposting, safety planning and listening support. They spoke to 6 service users and staff to gather their feedback

The report found that information was displayed and available for service users. Staff were valued and perceived as caring, engaging and inciteful. Activities based at Safe Haven are focused on providing a safe, contained and calm space, to enable support to service users at a time of crisis. Staff were passionate about the caring model and had access to regular training.

Recommendations included that a confidential space may be needed for private calls; and that the safety of vulnerable people leaving at night may need to be addressed.

The service provider responded positively to this report. 

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General details

Report title 
Enter and view: Safe Haven
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Thursday, 20 February, 2020
Date evidence capture began 
Saturday, 16 November, 2019
Date evidence capture finished 
Thursday, 12 March, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of disabilities 
Mental health

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.