Enter and view: Sacriston Medical Centre

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Summary of report content

Healthwatch County Durham conducted an Enter and View visit to Sacriston Medical Centre on Tuesday 26th February 2019. 

They spoke to 20 patients and staff using a set of appreciative questions to give people the opportunity to describe good practice they had experienced or seen. People found the staff professional and empathetic. Opinions about appointment availability varied; some thought appointments were easy to get, whilst others thought it can be difficult to get an appointment. Healthwatch observed patients appearing very happy with the services overall. The surgery was clean and friendly with interesting visual stimulus and comfortable seating.

This report contains a service provider response. 

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General details

Report title 
Enter and view: Sacriston Medical Centre
Local Healthwatch 
Healthwatch County Durham
Date of publication 
Tuesday, 26 February, 2019
Date evidence capture began 
Tuesday, 26 February, 2019
Date evidence capture finished 
Tuesday, 26 February, 2019
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health promotion
Information providing
Quality of appointment
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.