Enter and view: Ryeview Manor

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Summary of report content

Healthwatch Bucks carried out an Enter and View visit to Ryeview Manor, a residential care home that, at the time, provided care for 92 people including many living with dementia.

Key findings by the Enter and View representatives included: staff interacted confidently with residents on a one-to-one basis; residents' past lives were recognised and the home decor reflected this; there were some inconsistencies which could be confusing for those living with dementia; and few residents were engaged with each other or staff in activities.

Healthwatch Bucks made several recommendations surrounding: food and drink choices and menus; encouraging residents to get involved in day to day household tasks as activities in themselves; maximising the benefits and encouragement of activities; and trying to enable residents who wanted to have more baths to do so. The report contains a positive response from the service provider.

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General details

Report title 
Enter and view: Ryeview Manor
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Tuesday, 19 November, 2019
Date evidence capture began 
Friday, 18 October, 2019
Date evidence capture finished 
Friday, 18 October, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 
Rep-5016

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Memory
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
19
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.