Enter and view: Russell Avenue Dental Practice and Implant Centre

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Summary of report content

Healthwatch Hertfordshire (HwH) is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services. These Enter and View visits are ‘announced/unannounced’ visits where they notify the practice of their intention to visit within the next 4 weeks but do not give a specific date or time. HwH visited Russell Avenue Dental Practice and Implant Centre on 08/09/2017 at 10.45am. The report highlights Russell Avenue Dental Practice and Implant Centre has many areas of good practice. These include: Signposting of NHS treatment and fee bandings inside the practice; promotion of oral health for both adults and children; free toothpaste for patients; friendly, welcoming staff. They also found the following areas for improvement: Accessibility for wheelchair users to the practice; accessibility for those with specific requirements; complaints policy; practice NHS Choices website entry. The report includes 20 recommendations which includes a response from the provider.

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General details

Report title 
Enter and view: Russell Avenue Dental Practice and Implant Centre
Local Healthwatch 
Healthwatch Hertfordshire
Date of publication 
Friday, 8 September, 2017
Date evidence capture began 
Friday, 8 September, 2017
Date evidence capture finished 
Friday, 8 September, 2017
Type of report 
Enter and view
Key themes 
Access
Complaints procedure
Healthwatch reference number 
Rep-1606

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.