Enter and view: Rowley Hall Nursing Home

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Summary of report content

Healthwatch Staffordshire undertook an Enter and View visit to Rowley Hall Nursing Home on 6 November 2019.  They assessed it against 8 indicators of a good care home:

Findings

  • the residents and relatives are happy with the service provided by the home.
  • There is good staff morale and staff provided good individual care to the residents and were happy with their working environment and the management of the home.
  • The refurbishment of the home to date appears to be of a good standard. The home is clean and comfortable with a happy and relaxed atmosphere.
  • The catering is good with everyone being pleased with the quality of the meals.

 Recommendations

  • The home should prioritise the implementation of the residents and relatives committee so views, suggestions and any complaints are noted and acted upon formally.
  • The home should arrange cover for staff shortages be arranged so that the Activity Coordinator does not have to cancel activities with groups or individuals in order to provide care.

 

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General details

Report title 
Enter and view: Rowley Hall Nursing Home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Tuesday, 31 December, 2019
Date evidence capture began 
Wednesday, 6 November, 2019
Date evidence capture finished 
Wednesday, 6 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Decor
Engagement
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-5098

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.