Enter and View: Rowan Ward, Whipps Cross Hospital

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Summary of report content

Healthwatch Waltham Forest conducted an Enter and View to the Rowan Ward in Whipps Cross University Hospital in February 2017. The ward is a female only surgical ward with 29 surgical beds. 

The report found that the ward was accessible for people with limited mobility. The ward was also clean, tidy and bright. The patients reported that they were satisfied with the hospital care they received. Staff were respectful and positive towards patients. Patients reported that more car parking should be made available for patients and their visitors.

Healthwatch Waltham Forest made a number of recommendations including that effective language translations services should be used; reviewing patients complaints; limiting the use of the inter-connecting door; and staff recruitment.

The NHS Trust has responded well to these recommendations and have put a plan in place to address them.

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General details

Report title 
Enter and View: Rowan Ward, Whipps Cross Hospital
Local Healthwatch 
Healthwatch Waltham Forest
Date of publication 
Friday, 12 June, 2020
Date evidence capture began 
Tuesday, 28 February, 2017
Date evidence capture finished 
Tuesday, 28 February, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Health and safety
Information providing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
General surgery

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.