Enter and view: Ross Community Hospital

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Summary of report content

Healthwatch Herefordshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Herefordshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Herefordshire visited Ross Community Hospital on Wednesday 7th January 2015. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Herefordshire engaged with 13 patients; the majority of respondents had varied stages of memory impairment and did not all respond to all the topics raised. Overall those who participated were very positive in their feedback about being treated with dignity at RCH. Cross Border issues were particularly relevant to one patient, but it was evident that staff were going the extra mile to achieve a satisfactory outcome for that person. Evidence from the patients with whom we engaged on 7th January 2015 revealed no trends from which Healthwatch Herefordshire could make recommendations for improvements. Added to the statement by two authorised representatives, and emphasising that Healthwatch Herefordshire’s visit is a snapshot view of the service being delivered, Healthwatch Herefordshire recommendation is to identify Ross Community Hospital as one which delivers best practice.

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General details

Report title 
Enter and view: Ross Community Hospital
Local Healthwatch 
Healthwatch Herefordshire
Date of publication 
Wednesday, 7 January, 2015
Date evidence capture began 
Wednesday, 7 January, 2015
Date evidence capture finished 
Wednesday, 7 January, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Continuity of care
Information providing
Quality of appointment
Quality of staffing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.