Enter and view: Rosewood medical centre

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Summary of report content

Healthwatch Havering conducted an Enter and View visit to Rosewood Medical Centre and spoke to 10 staff and patients. 

The report found that the staff were welcoming and all staff received appropriate training. Patients with mental health issues were given as much support as they needed to ensure ongoing care. However, patients reported difficulties in booking appointments as they found difficulty seeing a specific GP but accepted that this was not unusual.

Healthwatch Havering made 3 recommendations including that focus groups be set up to move the practice on to Outstanding; consideration be given to providing a designated phone line for priority patients; and consideration be given to introducing advice sessions for people with long-term conditions. 

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General details

Report title 
Enter and view: Rosewood medical centre
Local Healthwatch 
Healthwatch Havering
Date of publication 
Monday, 10 February, 2020
Type of report 
Enter and view
Key themes 
Access
Booking appointments
Building and facilities
Communication between staff and patients
Complaints procedure
Digitalisation of services
Interpreters
Prescription
Staff attitudes
Staff levels
Staff training
Support
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-7651

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
10
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Receptionists
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.