Enter and view: Rosevilla Residential Home

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Summary of report content

Healthwatch Warrington conducted and Enter and View visit to Rosevilla Residential Home, an independent care home for up to 35 older people who may require dementia support, on 14 December 2017. The visit was carried out as part of Healthwatch Warrington's Enter and View Programme and explored the 'lived experience' of residents in the home. Overall, the Enter and View Authorised Representatives noted that there were very ambitious plans and excitement amongst staff about the future development of Rosevilla. Despite ongoing and extensive building work, there seemed to be minimal disruptive impact to residents. .The visiting team felt that staff certainly seemed very committed to trying to make Rosevilla feel as comfortable and homely as it can be for the residents. Staff were seen to be friendly, polite and respectful of their residents and visitors. Clearly, Rosevilla is striving to deliver person-centred care and live it up to its stated values. This was evident in the feedback that staff, residents and visitors shared with the team. While the home does not employ an activities coordinator, there was evidence that activities were planned and delivered by named staff members. In addition, there is a weekly visit by a hairdresser, regular exercise classes, a regular visit from a chiropodist with other treatment (optician or dental) being arranged as required. The report notes that the home appeared to be very clean and homely, even with major refurbishment taking place. There was a concern raised by a visiting family member regarding the number of staff being low on occasion however, the Deputy Manager advised that recruitment was underway to increase staffing levels. The Authorised Representatives noted that interactions between staff and residents were warm and pleasant and residents made positive comments about the quality of care and the compassion shown by staff. The report made two recommendations, one relating to staffing levels, and the other in consideration of shared rooms for married residents at the home. The manager's response highlighted a number of inaccuracies contained in the report, but made no comment in regard to the recommendations.

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General details

Report title 
Enter and view: Rosevilla Residential Home
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Monday, 4 June, 2018
Date evidence capture began 
Thursday, 14 December, 2017
Date evidence capture finished 
Thursday, 14 December, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Digitalisation of services
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Patient records
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
85 +
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.