Summary of report contentIn December 2018, Healthwatch Warrington visited Rosevilla Residential Home to conduct an announced Enter and View visit. The home provides personal care and accommodation for 42 residents. The Enter and View representatives observed that: there was sufficient parking access for visitors, and well maintained external environment making the home look inviting. The internal environment is dementia friendly with contrasting coloured doors and handrails. Activities are varied and residents reported they are enjoyable. It was observed that residents had the choice of where to eat their meals. The staff were positive and well trained whilst respecting residents' privacy and dignity but there were reports of difficulties filling staff vacancies and issues with staff shortages. Rosevilla appeared to be a very busy home and staff appeared to be busy at all times. However, they were always friendly and helpful with the visiting team. Recommendations were made including: Names/photographs on bedroom doors: It is recommended that these are mounted on, or by the side of bedroom doors to assist the residents with locating their bedrooms; Finishing touches to the extension: The extension has been completed to a high specification; however, it is recommended that picture signs are mounted on bathroom/toilet doors, towel rails are attached; Shared room for Married residents: The review team was of the opinion that it would preferable to have this facility; Fire escape: During the Enter and View visit, one of the residents was trying to leave the building and she managed to get outside via opening a fire door; It is recommended that advice is sought on securing the fire door for the safety of residents who are at risk of leaving the building unescorted; and Personal possessions and clothing: It is recommended that marked clothing is returned to residents following laundering and a system is introduced for the safe keeping of glasses and hearing aids.
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Enter and view: Rosevilla Residential Home
Date of publication
Monday, 4 February, 2019
Date evidence capture began
Thursday, 20 December, 2018
Date evidence capture finished
Thursday, 20 December, 2018
Type of report
Enter and view
Car parking access
Cleanliness hygiene and infection control
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
All people 18 and over
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?