Enter and view: Rosevilla Residential Home

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Summary of report content

In December 2018, Healthwatch Warrington visited Rosevilla Residential Home to conduct an announced Enter and View visit. The home provides personal care and accommodation for 42 residents. The Enter and View representatives observed that: there was sufficient parking access for visitors, and well maintained external environment making the home look inviting. The internal environment is dementia friendly with contrasting coloured doors and handrails. Activities are varied and residents reported they are enjoyable. It was observed that residents had the choice of where to eat their meals. The staff were positive and well trained whilst respecting residents' privacy and dignity but there were reports of difficulties filling staff vacancies and issues with staff shortages. Rosevilla appeared to be a very busy home and staff appeared to be busy at all times. However, they were always friendly and helpful with the visiting team. Recommendations were made including: Names/photographs on bedroom doors: It is recommended that these are mounted on, or by the side of bedroom doors to assist the residents with locating their bedrooms; Finishing touches to the extension: The extension has been completed to a high specification; however, it is recommended that picture signs are mounted on bathroom/toilet doors, towel rails are attached; Shared room for Married residents: The review team was of the opinion that it would preferable to have this facility; Fire escape: During the Enter and View visit, one of the residents was trying to leave the building and she managed to get outside via opening a fire door; It is recommended that advice is sought on securing the fire door for the safety of residents who are at risk of leaving the building unescorted; and Personal possessions and clothing: It is recommended that marked clothing is returned to residents following laundering and a system is introduced for the safe keeping of glasses and hearing aids.

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General details

Report title 
Enter and view: Rosevilla Residential Home
Local Healthwatch 
Healthwatch Warrington
Date of publication 
Monday, 4 February, 2019
Date evidence capture began 
Thursday, 20 December, 2018
Date evidence capture finished 
Thursday, 20 December, 2018
Type of report 
Enter and view
Key themes 
Car parking access
Cleanliness hygiene and infection control
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-4417

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.