Enter and view: Rosecroft Residential Home

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Summary of report content

Healthwatch Cumbria conducted an unannounced Enter and View visit to Rosecroft Residential Home, on 12 February 2014, as part of a planned programme of work. Rosecroft is a purpose built 47 bed Residential Care home, one of 15 Care Homes run by MPS Care Group, it contains a small locked unit for residents who have dementia. The Enter and View Authorised Representatives observed that there were some pictures on the walls and residents names on the bedrooms doors, but not many of the other features associated with a Dementia unit; memory boxes, familiar objects or colour coding. Staff advised that residents in this unit regularly mix with people living in the other part of the Home. The Home employs an activities coordinator who discusses the programme with residents and amends the programme as far as possible to accommodate the wishes of the residents. If there is sport on TV in the evenings, the residents who wish to watch it may get a buffet and a beer to enjoy with the game. The coordinator took 4 of the residents to the theatre to see an evening show, the group have decided that a matinee might be a better option for the next outing. The report made a number of recommendations regarding the memory boxes and colour coding in the Dementia unit, displaying activity information more clearly and utilising the available space in a variety of ways to suit residents mood or activity levels. There was no response from the provider included with this report.

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General details

Report title 
Enter and view: Rosecroft Residential Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Wednesday, 12 February, 2014
Date evidence capture began 
Wednesday, 12 February, 2014
Date evidence capture finished 
Wednesday, 12 February, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Skin conditions
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.