Enter and View: Ronald Gibson House Intermediate Care Unit

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Summary of report content

Healthwatch Wandsworth were asked by the local CCG to undertake an enter and view visit to the intermediate care facilities at Ronald Gibson House (RGH).  They carried out the E&V visit on 21 May and interviewed eight patients, three relatives, one paid home carer and four staff.

Healthwatch found that the unit at Ronald Gibson House is making a good job of this in a positive homely environment within a nursing home. In particular, nursing care and collaborative personalised rehabilitative therapy is provided in a flexible and sensitive manner to mainly older people in need of “step-down” help, allowing them to return home within a relatively short period after hospitalisation following illness, falls and other injuries. Patients and relatives were mainly positive about the care they received. Some expressed the view that more nursing staff were needed.

The report includes a number of recommendations to improve the care, rehabilitation and discharge experiences of patients. 

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General details

Report title 
Enter and View: Ronald Gibson House Intermediate Care Unit
Local Healthwatch 
Healthwatch Wandsworth
Date of publication 
Thursday, 1 October, 2020
Date evidence capture began 
Monday, 21 May, 2018
Date evidence capture finished 
Monday, 21 May, 2018
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Holistic support
Information providing
Quality of care
Quality of treatment
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.