Enter and view: Romford Grange Care Home

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Summary of report content

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Havering visited Romford Grange Care Home on 26/04/2014. The summary of findings highlighted areas in relation to the premises, care, staff and other matters. The overall findings of the visits were mixed and the report includes a number of recommendations. The main recommendations informed that the lack of privacy to an office with personal files of the residents must never. The usage of covert medication is questioned – the staff questioned did not know if DOLS had been put in place. The condition of the garden should be improved, the many hazards is of concern. The dining room being in such a noisy lounge, this puts people who want to eat in peace and quiet at a disadvantage.

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General details

Report title 
Enter and view: Romford Grange Care Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Saturday, 26 April, 2014
Date evidence capture began 
Saturday, 26 April, 2014
Date evidence capture finished 
Saturday, 26 April, 2014
Key themes 
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Decor
Engagement
Food and nutrition
Health and safety
Health inequalities
Health promotion
Health protection
Information providing
Medication
Patient records
Quality of care
Quality of regulation
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5960

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.