Enter and view: Romford Care Centre (fourth visit)

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Summary of report content

Healthwatch Havering conducted an announced Enter and View visit to Romford Care Centre in September 2018. The home provides care for up to 114 residents, most of which live with dementia, and is divided into 5 units. Information was gathered through interviews with 15 residents, staff and visitors, alongside observations. 

The report found that the home was clean, tidy and well equipped. There was a notice at the entrance advertising relatives’ meetings, with a relatives’ forum taking place every month. Care plans charts were reviewed monthly, unless circumstances changed, and fluid charts were in place. Staff were trained online and in-house, particularly around End of Life care and palliative care. A number of visitors reported that they were concerned about the care their loved ones were receiving. For example, they reported slow responses to the residents daily needs.

No recommendations were made as Healthwatch Havering felt that the manager had been in the post for a few days and had not had the opportunity to get to know the staff and residents yet.

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General details

Report title 
Enter and view: Romford Care Centre (fourth visit)
Local Healthwatch 
Healthwatch Havering
Date of publication 
Thursday, 23 May, 2019
Date evidence capture began 
Thursday, 20 September, 2018
Date evidence capture finished 
Thursday, 20 September, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.