Enter and view: Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

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Summary of report content

Healthwatch Shropshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Shropshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Shropshire visited Sheldon Ward, Orthopaedic and District Hospital, on the 13/02/2014. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed that the Healthwatch Shropshire team were in agreement that Sheldon Ward appeared to be a well-run environment where patient care was of a consistently high standard and where the dignity of patients was consistently respected. Healthwatch Shropshire saw and heard plenty of evidence that patients on Sheldon Ward are treated with respect for their individuality and dignity by ward staff, and no evidence that they are not. This was nicely illustrated by two comments on the ‘digni-tea party’ board: “Follow the code you are already doing on this ward!” and “Good staff understanding”. The built environment has some disadvantages for both patients and staff, resulting in the men’s half of the ward being busier and noisier, and a potential lack of privacy for confidential conversations. There were indications that staff were sometimes busy to the point of being overstretched. At least one relative felt that this had impacted to some extent on the patients’ care as staff did not have time to accompany the patient when necessary. The recommendations within the report state that this ward continues to provide the high standard of care with respect for people’s dignity that we observed and heard about on this visit. We recommend that the clocks on the ward are synchronised.

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General details

Report title 
Enter and view: Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Thursday, 13 February, 2014
Date evidence capture began 
Thursday, 13 February, 2014
Date evidence capture finished 
Thursday, 13 February, 2014
Type of report 
Enter and view
Key themes 
Admission
Building and facilities
Communication between staff and patients
Discharge
Engagement
Information providing
Quality of care
Quality of patient transport
Quality of regulation
Quality of staffing
Quality of treatment
Staff levels
Healthwatch reference number 
Rep-5932

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Orthopaedics

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.