Summary of report contentHealthwatch Derbyshire carried out an enter and view visits as a follow up to the concerns raised in their July 2016 report 'Substance Misuse: Experiences of individuals living with substance misuse accessing health and social care services in Derbyshire.'. This report generated 19 subsequent recommendations for consideration across a range of agencies and services including the treatment services. The main provider at the time, DHcFT concurred with the issues of concern raised and had already made plans to reconfigure the services in order to make it more effective and efficient. The follow up visits created a report covering the whole service called 'Substance misuse and alcohol services summary report'. This is the enter and view report for one of the sites - Ripley Treatment Centre- that make up the substance misuse service in Derbyshire, consisting of two visits - one announced, one 'semi-announced'. There were 8 visits making up the whole service report to four treatment centres at Ilkeston, Chesterfield, Ripley and Swadlincote. These treatment centres cover substance misuse and alcohol dependency and include outreach services. Findings and themes observed by the enter and view representatives at Ripley treatment centre included: Generally clients were very satisfied with the service and support of key workers The overall building décor, maintenance and general ‘house-keeping’ needs attention The range of facilities and services available to clients may need to be made clearer to them Healthwatch Derbyshire made 5 recommendations in the report, including: To confirm that notices are in place to inform visitors of CCTV being in operation To review general house-keeping services and impact of auditing to ensure a satisfactory standard is maintained with particular attention to the Family Room To check that the self-locking mechanism on the front door operates effectively The report includes a detailed response from the service provider.
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Enter and view: Ripley Treatment Centre
Date of publication
Monday, 3 December, 2018
Date evidence capture began
Wednesday, 8 November, 2017
Date evidence capture finished
Tuesday, 28 November, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Derbyshire County Council
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Community based services for people who misuse substances
Number of people who shared their views
Other population characteristics
People who misuse drugs
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)