Enter and view: Ripley Treatment Centre

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Summary of report content

Healthwatch Derbyshire carried out an enter and view visits as a follow up to the concerns raised in their July 2016 report 'Substance Misuse: Experiences of individuals living with substance misuse accessing health and social care services in Derbyshire.'. This report generated 19 subsequent recommendations for consideration across a range of agencies and services including the treatment services. The main provider at the time, DHcFT concurred with the issues of concern raised and had already made plans to reconfigure the services in order to make it more effective and efficient. The follow up visits created a report covering the whole service called 'Substance misuse and alcohol services summary report'. This is the enter and view report for one of the sites - Ripley Treatment Centre- that make up the substance misuse service in Derbyshire, consisting of two visits - one announced, one 'semi-announced'. There were 8 visits making up the whole service report to four treatment centres at Ilkeston, Chesterfield, Ripley and Swadlincote. These treatment centres cover substance misuse and alcohol dependency and include outreach services. Findings and themes observed by the enter and view representatives at Ripley treatment centre included:  Generally clients were very satisfied with the service and support of key workers  The overall building décor, maintenance and general ‘house-keeping’ needs attention  The range of facilities and services available to clients may need to be made clearer to them Healthwatch Derbyshire made 5 recommendations in the report, including:  To confirm that notices are in place to inform visitors of CCTV being in operation  To review general house-keeping services and impact of auditing to ensure a satisfactory standard is maintained with particular attention to the Family Room  To check that the self-locking mechanism on the front door operates effectively The report includes a detailed response from the service provider.

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General details

Report title 
Enter and view: Ripley Treatment Centre
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Monday, 3 December, 2018
Date evidence capture began 
Wednesday, 8 November, 2017
Date evidence capture finished 
Tuesday, 28 November, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Continuity of care
Engagement
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Medication
Prescription
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5863

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Derbyshire County Council
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Drug & alcohol services
Community services 
Community based services for people who misuse substances

Details of people who shared their views

Number of people who shared their views 
11
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Other population characteristics 
People who misuse drugs
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.