Enter and View: Restore- Orchard Recovery Project, Banbury

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Summary of report content

Healthwatch Oxfordshire undertook an Enter and View visit to Restore Orchard Recovery Project on 12 November 2019. Restore is an Oxfordshire based mental health charity which ‘supports people to take control of their recovery, develop skills and lead meaningful lives’.  It offers a range of support to people experiencing mental health across the county, including from sites in Oxford, Banbury and Didcot.  They spoke to 4 members

The report looks at the activities on offer, how members are involved in the running of the project, what members felt about the support on offer from the project, and how staff and volunteers felt about working for the project and their views on the wider system of mental health support in Oxfordshire.

There were 7 recommendations in the report, and there is a response from the provider commenting on action taken or planned in response.

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General details

Report title 
Enter and View: Restore- Orchard Recovery Project, Banbury
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Thursday, 20 February, 2020
Date evidence capture began 
Wednesday, 13 November, 2019
Date evidence capture finished 
Wednesday, 13 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.